Pearls Delights - Terms and Conditions
1. Customer Satisfaction and Refund Policy
At Pearls Delights, we take great pride in preparing high-quality, flavorful meals with care and attention to detail. However, we understand that preferences may vary.
If you are not fully satisfied with your order, please contact us within 24 hours of receiving your meal to share your concerns. While we do not offer full refunds, we are happy to provide a 30% discount on your next order as a gesture of goodwill.
2. Order and Delivery Policy
A $10 delivery fee will apply to every order.
Orders must be confirmed via email or phone, and payment must be completed prior to delivery.
Delivery times are approximate, and while we strive for punctuality, delays may occur due to unforeseen circumstances.
3. Cancellations
Orders canceled within 12 hours of the scheduled delivery time will be non-refundable.
4. User Conduct
Customers are expected to treat our team with respect and to communicate concerns in a courteous manner.
Unlawful, abusive, or inappropriate behavior will result in refusal of service.
5. Liability
While we prioritize food safety and sanitation, Pearls Delights is not liable for any allergic reactions or adverse effects caused by ingredients. Customers are responsible for communicating any dietary restrictions or allergies at the time of placing the order.
6. Updates to Terms
We reserve the right to update these terms and conditions at any time. Continued use of our services constitutes acceptance of the updated terms.
Thank you for choosing Pearls Delights!
At Pearls Delights, customer satisfaction is very important to us. However, due to the nature of our homemade food products, we have a limited return and refund policy as outlined below:
1. Terms of Return
We do not accept returns on food orders once they have been delivered or picked up, as food safety cannot be guaranteed after delivery.
2. Reason for Refund or Discount
If you are not fully satisfied with your order, you may be eligible for a 30% discount on your next order. This applies only if:
The food quality does not meet reasonable expectations.
You notify us within 24 hours of receiving your order.
Please note that full refunds will not be issued.
3. How to Initiate a Concern
To report an issue with your order and request the discount:
Contact us by email at pearlsdelights233@gmail.com
Include your name, order details, and a clear explanation of your concern.
4. Processing Your Discount
Once we review your concern, eligible customers will receive a 30% discount code for their next order.
Discounts cannot be combined with other offers or promotions.
5. Contact Details
For questions regarding this policy, you can reach us at:
Email: pearlsdelights233@gmail.com
Thank you for understanding our policy and for choosing Pearls Delights. We appreciate your support and look forward to serving you again!
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